For appointment pricing, please visit our Book Now page.

Financial Policies

Cancellation & Rescheduling Policy

Constellation requires 24 hours notice for all appointment cancellations and rescheduling requests. Changes can be made online through our scheduling system up to 24 hours in advance, or during regular clinic business hours by calling 612-339-5088 or emailing info@constellationacu.com. Any cancellations within 24 hours of the appointment time must be made by phone or email. 

• Effective January 1, 2023, appointments canceled less than 24 hours in advance, as well as no-show appointments, will be charged the full fee of the appointment to the card on file. This policy applies to all appointments, for both new and existing patients.

• Appointments are considered canceled and forfeited 15 minutes after the appointment time without advance notice, and the full fee will be charged to the card on file per the policy. Please contact us at 612-339-5088 if you are running late.

• Exceptions may be made for medical and family emergencies, as well as on days where there are school closures in Minneapolis or St. Paul school districts due to bad weather, per the discretion of our team.

• Cancellation fees will not be waived for cancellations within 24 hours of the appointment time due to COVID-19 exposure, quarantine, or diagnosis, or other colds, flus, or illnesses.

Your appointment time is reserved for you, and our team works hard to prepare for your appointments and provide high-quality care. When you schedule an appointment with us, you are actively agreeing to our policy and acknowledging that if you cancel or no-show within 24 hours, you will be charged the full fee to the card on file.

We ask that you prepare for your appointments by contacting us well in advance if you need to make adjustments to your bookings. Our cancellation policy is in place to value the time and guarantee the income of our providers, and is non-negotiable. Thank you for understanding and complying with our policy.

Please note: classes/events have a different cancellation and rescheduling policy, which is shared online in the event information, during the booking process for those events, and in the confirmation emails. Please reference the class/event information online or your confirmation email for class/event cancellation or rescheduling policy.

Payment & Tipping

Payment is due at time of service. Forms of payment accepted include: cash, checks, debit and credit cards (Visa, Mastercard, Discover, and American Express), and HSA/FSA cards. Please make checks payable to Constellation Acupuncture & Healing Arts. There will be a $20 fee for any returned checks.

To view the most current appointment prices, see our booking page. All appointment prices are publicly viewable from the online scheduling system before booking.

Constellation is a no-tipping establishment. If you feel inspired to show gratitude for your session financially, read below regarding our Pay-it-Forward program.

Insurance

Constellation Acupuncture & Healing Arts is not in-network with any health insurance companies, and we do not bill insurance (health insurance, auto, or worker’s comp) for services provided. If your insurance company covers acupuncture services, we are happy to provide you with a receipt (superbill) for you to submit to your insurance company for possible reimbursement.

All services provided that will be submitted for out-of-network health insurance reimbursement with a superbill must be charged at the full and regular appointment fee. Superbills are not available for reduced rate, package rate, or discounted services if being submitted to health insurance.

Reduced Rates

*Our reduced rate program is currently full and not accepting new patients. We are still offering reduced rate appointments to established patients. We will update the information on this page when that changes.*

Everyone deserves healing - but systemic biases and institutional racial and economic injustice create a reality where healing is inaccessible for many. To honor our value of healing as a human right, reduced acupuncture appointment rates are available to anyone who qualifies for state programs like economic or healthcare assistance (such as SNAP, Medical Assistance, and Minnesota Care). We also acknowledge that Black, Indigenous, and people of color (BIPOC) often experience barriers to accessing care. Because of this, our Reduced Rate program is also open to any and all BIPOC individuals who desire care at our clinic. Reduced rate acupuncture services are provided at a 20% discount of the regular rate.

Pay-It-Forward Offering

The Pay-it-Forward Program funds reduced rate acupuncture appointments for those experiencing financial hardship and Black and Indigenous people and people of color. We have provided over 1000 reduced rate acupuncture appointments in the past few years, and the financial support of our community has helped make this possible.

To help us continue making reduced rate appointments available, patients who are feeling abundant can a choose to add an optional financial offering to their appointment at the time of booking or payment.

All appointments include an optional Pay It Forward add-on contribution of $20, or a custom contribution. These funds go towards financially sponsoring reduced rate appointments.

Questions about our rates or policies?

Reach out using this contact form. We look forward to hearing from you.